Terms & Conditions
1. Introduction
These Terms and Conditions govern your use of our website and services. By accessing this site, you agree to be legally bound by these terms.
2. Company Information
HouseRenderPro is a UK-based rendering service provider offering Pebble Dash, Silicone Render, Scratch Coat, and Render Repair services.
3. Use of Website
You agree to use our website lawfully and not for any fraudulent, harmful, or unauthorized purposes. We reserve the right to restrict or terminate access if misuse is detected.
4. Service Terms
All quotations and project proposals are subject to a site inspection. We reserve the right to amend pricing and timelines based on final assessment. Work commences only after written acceptance and deposit payment.
5. Pricing & Payments
- Quotes are valid for 30 days.
- A deposit (typically 25%) is required to secure a booking.
- Final payment is due upon project completion unless otherwise agreed in writing.
- All prices are in GBP (£) and inclusive of VAT unless stated otherwise.
6. Cancellations & Refunds
Clients may cancel bookings with a minimum of 7 days’ notice for a full refund of the deposit. Cancellations within 7 days may incur a fee. If HouseRenderPro cancels due to unforeseen circumstances, a full refund will be issued.
7. Guarantees & Liability
- We strive for high-quality workmanship, but results may vary depending on substrate and environmental conditions.
- Guarantees (if any) will be clearly stated in writing.
- We are not liable for indirect, incidental, or consequential damages resulting from our services.
- Clients are responsible for securing pets, vehicles, valuables, and ensuring access to work areas.
8. Intellectual Property
All website content, including text, images, graphics, and code, is the property of HouseRenderPro. Reproduction or redistribution without permission is strictly prohibited.
9. Reviews & Testimonials
By submitting a testimonial or review, you grant us the right to publish it on our website and marketing materials. We may edit for clarity or length without changing the original meaning.
10. Privacy & Cookies
Your use of this site is also governed by our Privacy Policy and Cookie Policy. We are fully compliant with the UK GDPR and respect your data rights.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Use them at your own discretion.
12. Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page and are effective immediately upon publication.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be resolved in the UK courts.
14. Contact
If you have any questions about these Terms & Conditions, please contact:
Email: info@houserenderpro.co.uk
Address: Berkeley Square, London, W1J 8DZ, United Kingdom
7.1 Fair Complaints & Service Expectations
At HouseRenderPro, we take pride in delivering high-quality workmanship and a positive customer experience. If you have a concern or complaint, we encourage you to contact us directly so we can resolve it fairly and efficiently.
Please note that:
- We are not responsible for damage or delays caused by external conditions (e.g., weather, site access, or third-party contractors).
- We do not offer compensation for dissatisfaction based on subjective expectations outside the agreed specification or quote.
- By accepting our services, you acknowledge that rendering involves preparation and drying time that may vary depending on environmental and structural conditions.
- We always aim to meet deadlines, but timing is subject to material availability and safe working conditions.
Making false claims or posting defamatory reviews without first giving us a chance to resolve the issue may result in legal action. We reserve the right to protect our business and reputation in accordance with UK law.